Privacy Policy

Effective Date: August 1, 2026

Welcome to Casino Goldex. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in New Zealand. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data about you:

Personal Identification Information: name, date of birth, email address, postal address, phone number, and other contact details.
Account Information: username, password, transaction history, and account preferences.
Payment Information: credit/debit card details, bank account information, and other payment data necessary to process your transactions.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our services.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering and responsible gambling laws.
To process your transactions and manage your account.
To communicate with you, including sending account updates, promotional offers, and other relevant information.
To improve our website, products, and services.
To detect, prevent, and address technical issues and fraudulent activities.
To comply with applicable laws and regulations in New Zealand.

3. Legal Basis for Processing Your Data

Under New Zealand’s Privacy Act 2020 and other applicable laws, we process your personal data based on the following legal grounds:

Performance of a contract with you.
Compliance with legal obligations.
Your consent, where applicable.
Our legitimate interests, such as improving our services and ensuring security.

4. Sharing Your Information

We may share your personal information with:

Service providers and partners who assist us in operating our business, such as payment processors, IT service providers, and marketing agencies.
Regulatory and law enforcement authorities as required by law or to protect our rights.
Affiliated companies within the Casino Goldex group.

We ensure that any third parties we share your data with provide adequate protection and comply with relevant privacy laws.

5. International Data Transfers

Your information may be transferred to and processed in countries outside New Zealand, including countries that may not have the same data protection laws. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

Under New Zealand law, you have the right to:

Access your personal information held by us.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, subject to legal and contractual restrictions.
Object to or restrict certain processing activities.
Withdraw your consent at any time, where processing is based on consent.
Complain to the Office of the Privacy Commissioner if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and deliver personalized content and advertising. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The updated policy will be effective as of the date posted above.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Casino Goldex Privacy Team
Email: [email protected]
Phone: +64 9 123 4567
Address: 123 Goldex Street, Auckland 1010, New Zealand

For more information about your privacy rights in New Zealand, you may also contact the Office of the Privacy Commissioner at https://www.privacy.org.nz.