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Responsible Gambling at Goldex Casino

At Goldex Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Goldex Casino operates in accordance with New Zealand gambling regulations and promotes responsible gambling practices across all our services. We actively work to prevent problem gambling and underage gambling, and we provide our players with the tools and resources they need to gamble responsibly.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money on gambling than you can afford to lose
  • Borrow money or sell possessions to fund gambling
  • Feel anxious, irritable, or restless when not gambling
  • Chase losses by continuing to gamble after losing
  • Neglect work, family, or personal responsibilities due to gambling
  • Lie to friends or family about how much time or money you spend gambling
  • Use gambling as a way to escape stress, depression, or other problems
  • Feel unable to stop gambling even when you want to

If any of these signs apply to you, we strongly encourage you to use the self-help tools available on this page or contact a support organisation immediately.

Self-Assessment

Not sure if your gambling habits are healthy? You can take a free, confidential self-assessment test provided by the Problem Gambling Foundation of New Zealand:

www.pgf.nz

Responsible Gambling Tools

Goldex Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your time limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These pop-up notifications help you stay aware of your activity in real time.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets. You can request a cool-off by contacting our support team at [email protected].

Self-Exclusion

If you believe you need a longer break, you can self-exclude from Goldex Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, you will not receive any promotional communications, and you will not be able to reopen your account until the exclusion period has ended (except for permanent exclusion, which cannot be reversed).

To request self-exclusion, please contact our Responsible Gambling team:

We will process your self-exclusion request within 24 hours of receipt.

Underage Gambling Prevention

Goldex Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we discover that a player is under 18, their account will be immediately closed and any funds will be returned in accordance with our terms and conditions.

If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. Please reach out to one of the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and information for people affected by gambling harm.

  • Website: www.pgf.nz
  • Helpline: 0800 664 262 (free, 24/7)

Gambling Helpline New Zealand

A free, confidential helpline available around the clock for anyone affected by gambling problems.

Lifeline New Zealand

Provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.

Citizens Advice Bureau New Zealand

Offers free, confidential advice on a wide range of issues including financial difficulties related to gambling.

Tips for Gambling Responsibly

  • Set a budget before you start playing and stick to it
  • Only gamble with money you can afford to lose
  • Treat gambling as entertainment, not as a source of income
  • Take regular breaks and do not play for extended periods
  • Do not gamble when you are upset, stressed, or under the influence of alcohol
  • Balance gambling with other leisure activities
  • Never chase your losses
  • Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

Our dedicated Responsible Gambling team is available to assist you with any concerns, questions, or requests related to safer gambling. We are here to help and will treat all enquiries with complete confidentiality.

This Responsible Gambling policy was last updated on 1 June 2026.

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